Refund and Returns Policy

Due to the highly perishable nature of our products and strict food safety regulations, all sales of food items are final.

We cannot accept returns, exchanges, or store credit for reasons like change of mind, ordering errors, or failure to accept delivery. This policy ensures the integrity and safety of our products for all customers.rds.

Exceptions: Damaged, Incorrect, or Spoiled Products

We guarantee the quality of every order. You are eligible for a full refund or replacement if your order arrives:

1. Damaged (packaging compromised, thawed).
2. Spoiled (unfit for consumption).
3. Incorrect (wrong item or missing item).

Submitting a Claim

To qualify for a refund or replacement:

• You must contact us within 24 hours of delivery.
• Provide your Order Number.
• Send clear photographs of the product and packaging.
  Note: Claims submitted after 24 hours cannot be accepted, as we cannot verify proper handling and storage conditions.

Contact Us

Contact our Customer Service team within 24 hours of delivery to report an issue.

Phone: +1-306-237-7340
Include: Full name, Order number, description of the issue, and photos.