Refund and Returns Policy

Because Sunnydale Meats products are highly perishable and handled under strict food-safety requirements, all food-item sales are final.

We cannot accept returns, exchanges, or store credit for a change of mind, an ordering error, or failure to accept delivery. This helps protect product integrity and food safety for every customer.

Damaged, Incorrect, or Spoiled Products

You may be eligible for a refund or replacement if your order arrives:

1. Damaged: the packaging is compromised or the product has thawed.
2. Spoiled: the product is unfit for consumption.
3. Incorrect: the wrong item was supplied or an item is missing.

Submitting a Claim

To allow the team to review a claim:

• Contact Sunnydale Meats within 24 hours of delivery.
• Provide your order number.
• Provide clear photographs of the product and its packaging.
• Include your full name and a description of the issue.

Important: Claims submitted after 24 hours cannot be accepted because handling and storage conditions can no longer be verified.

Contact Sunnydale Meats

Email: sales@sunnydalemeats.ca
Phone: (639) 908-7077 or (306) 237-7340

You can also use the Contact page to report an issue.